As part of its expansion, our client is seeking a Logistics Operations Coordinator to oversee the day-to-day operations of a portfolio of business clients.
On a day-to-day basis, you will be at the heart of operations. You will receive client requests, analyse their needs, coordinate preparations with the logistics team and organise shipments to ensure a reliable, responsive and high-quality service.
Acting as the key link between clients, operations and carriers, you will play a vital role in ensuring the smooth running of operations and client satisfaction.
Your responsibilities
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Receiving customer enquiries and quickly identifying their needs.
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Gather the information required to process orders and ensure they are handled correctly.
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Coordinate order fulfilment with the logistics team by providing clear, precise instructions tailored to priorities.
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Organise collections and arrange transport with approved partners.
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Track orders through to delivery and keep customers informed of the progress of their orders.
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Manage unforeseen circumstances, adjust priorities and implement the most appropriate solutions to meet commitments.
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Ensure smooth communication between customers, production teams, forklift operators and hauliers.
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Check that orders and transport documents comply with requirements.
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Help monitor operations and suggest improvements to streamline processes and enhance service quality.
Required
profile
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A minimum of two years’ higher education (Bac+2) in Logistics, Transport or Supply Chain.
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3 to 6 years’ experience in an operational role within logistics, transport, operations or supply chain coordination.
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Good knowledge of warehouse organisation, transport operations and operational constraints.
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Proficient in using IT tools (ERP, Excel).
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Ability to manage multiple projects simultaneously in a dynamic environment.
You will thrive in this role if…
You enjoy environments where days are fast-paced and priorities change rapidly. You are a good listener, able to quickly understand a client’s needs—even when they are expressed with limited information—and then translate them into clear instructions for the operational teams.
Responsive, organised and pragmatic, you enjoy finding solutions, making decisions and driving operations forward.
With excellent interpersonal skills, you know how to adapt to a variety of contacts and build a relationship of trust through your efficiency and customer-focused approach.
Why join this company?
You’ll be joining a small-to-medium-sized enterprise on a human scale, where decisions are made quickly and where everyone contributes directly to the company’s performance. You’ll hold a key role, closely involved in operations, with a high degree of autonomy and daily interaction with customers, the workshop and hauliers.
