As part of its growth, our client is seeking a Logistics & Customer Relations Manager to oversee the operational management of a portfolio of strategic clients.
Acting as the orchestrator of operations, you will coordinate all logistics and transport flows, ensure the quality of service delivered to clients, and act as the link between the operations teams, carriers and the various internal departments.
Your objective: to ensure smooth operations, anticipate unforeseen issues and maintain a high level of customer satisfaction.
Your responsibilities:
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Manage the day-to-day logistics flows for a client portfolio, ensuring that quality, cost and deadline commitments are met.
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Act as the main point of contact for your clients and monitor their operations on a regular basis.
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Coordinate communication between the operations, warehouse and transport teams, as well as the various support departments.
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Organising shipments and collections, and monitoring all movements of goods.
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Anticipate problems, identify priorities and implement the necessary corrective actions.
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Ensure the smooth flow of information between the various stakeholders in the supply chain.
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Monitor performance indicators (OTIF, lead times, service quality, disputes, etc.) and contribute to the continuous improvement of processes.
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Handle the administrative follow-up of operations (orders, transport documents, invoicing, disputes) in collaboration with the relevant teams.
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Take part in performance reviews with clients and contribute to the continuous improvement of service quality.
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Support the professional development of a junior colleague and share best practice within the team.
Required profile:
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A two- to five-year higher education qualification in Logistics, Transport or Supply Chain.
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At least 3 to 5 years’ experience in managing logistics flows, transport operations or operational coordination.
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Good knowledge of logistics environments and transport flows.
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Proficiency in an ERP system and Excel.
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Ability to manage multiple priorities simultaneously and coordinate with a wide range of stakeholders.
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Excellent customer service and communication skills.
The keys to your success
You enjoy being at the heart of operations, coordinating the various stakeholders and quickly finding solutions to unforeseen issues. Recognised for your organisational skills, responsiveness and interpersonal skills, you know how to build a relationship of trust with both your clients and the operational teams. Your ability to manage workflows and maintain a high standard of service will make all the difference.
