Main responsibilities

The Logistics Operations Manager leads, organises and optimises all operations at a logistics site. He or she ensures operational performance, service quality, customer satisfaction and compliance with QHSE standards.

Key Responsibilities

Operations management

– Organising and planning activities: receiving, storage, preparation, dispatch,
stocktaking- Optimising resources and flows according to activity-
Ensuring the reliability of physical and IT
flows- Monitoring performance indicators and implementing improvement plans

Team management

– Supervising and leading operational
teams- Organising work and allocating resources-
Setting objectives, assessing performance and developing skills-
Fostering a positive working environment and managing staff

Continuous improvement & compliance

– Ensuring compliance with QHSE standards and internal
procedures- Implementing continuous
improvement initiatives- Overseeing audits and regulatory checks

HR management

– Assisting with recruitment and onboarding of staff-
Monitoring absences, leave and scheduling-
Conducting annual reviews and supporting skills development

Financial & Performance Monitoring

– Monitor the budget and operating
costs- Analyse results and define corrective
actions- Check invoicing and financial indicators

Customer Relations

– Ensuring customer
satisfaction- Handling complaints and implementing corrective
measures- Building long-term relationships with customers

Key skills

– Leadership and management-
Organisation and
prioritisation- Results- and
customer-oriented- Analytical skills and continuous
improvement- Communication and conflict management

Technical skills

– Proficiency in office software and logistics
systems- Knowledge of
QHSE standards- Proficiency in performance
indicators- Knowledge of social
regulations- Business English

Desired profile

– Experience in logistics operations
management- Good understanding of supply chain
flows and processes- Ability to drive performance and support change